"I had already sent an e-mail to Joe Panella telling him how impressed I was with Clary already because of his prompt response to my order. I had just had a horrible experience with another company that I ordered the same merchandise from, so I was pleasantly surprised with the wonderful service I got from Clary right away. We have not yet received our shredder (it has been shipped), but I am very excited that it is on its way! It is amazing that I had been dealing with another company for over two months and now after only two weeks our shredder will soon be here! Thank you so much for your prompt service and Joe was very pleasant on the phone, also! Pat Wright, Westhaven Elementary School, 118 Westhaven School Road, Belleville, IL 62220 618-257-9201"
"Great customer service, but the web site is little misleading. I completed an order for a Fellows shedder and once my order was complete I received an email that the item was not available. So I tried a different follows shedder and again another email telling me it was not available. I was pretty frustrated and confused. Why have it available to purchase if you do not have the inventory. If you put 'Out of stock' I would not have completed my order. I called your customer service to see what Fellows you had in stock. The man I talked to told me all about Fellows and their change in manufactures, thus the reason for such low inventory. I asked if he could tell me what ones they had available to sell, which he did and I received my fabulous new shedder two day s ago. So I say good job to customer service guy, because I would have probably gone some where else if it wasn't for him. "
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