"Great customer service, but the web site is little misleading. I completed an order for a Fellows shedder and once my order was complete I received an email that the item was not available. So I tried a different follows shedder and again another email telling me it was not available. I was pretty frustrated and confused. Why have it available to purchase if you do not have the inventory. If you put 'Out of stock' I would not have completed my order. I called your customer service to see what Fellows you had in stock. The man I talked to told me all about Fellows and their change in manufactures, thus the reason for such low inventory. I asked if he could tell me what ones they had available to sell, which he did and I received my fabulous new shedder two day s ago. So I say good job to customer service guy, because I would have probably gone some where else if it wasn't for him. "
"I needed a good shredder for my boss. Your company had so many shredders to chooser from. It was easy tho my the way you broke down the choices. I then went over the reviews and picked my favorite from them. The shredder showed up less than a week later and my boss loves it! He started 'playing' with it immediately. It is very quiet and is the same height as his desk so everything just kind of flows nicely in his office. And Kevin followed through very well to make sure everything went smoothly. Thanks a bunch Kevin and Clary for a great experience! Will buy from you again when our other shredders go out!"
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