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Return Policy

You may return the new and unopened items, purchased from Clary Business Machines within 30 days of delivery. Please refer to Section 1.0 'Important' for further details regarding the terms and conditions governing returned items. The item should be in original packaging and new condition. If the return is due to our error, the shipping will also be refunded. To return the item, fill out our return form and we'll guide you through the process.

1.0 - Important:

  • Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
  • Each returned item is subject to a 25% restocking fee that is not due to any error on our part including but not limited to:
    • defective part(s), item(s), accessories or supplementary item(s) claimed to be in the package,
    • missing item(s) or accessories claimed to be in the package,
    • erroneous item(s) shipped
    Please note that we review each package individually and reserve the right to charge a higher restocking fee contingent upon the condition of the returned item(s).
  • Some items may have special return policies. Please call your sales team to get more information.
  • You may receive your refund sooner than the mentioned dates depending on the nature of the product.

2.0 - Non-Refundable Items

  • Items received after 30 days of delivery.
  • Damaged item or missing part which is not due to our error.
  • Items which are not in original condition or packaging.
  • Product with missing UPS or serial number.
  • Items purchased from other sellers than Clary Business Machines.

3.0 - Receiving a Refund

For the items directed to our warehouse, expect a refund with 2 weeks of return. If the item is returned to manufacturer directly, the refund will be issued within 1 week of receiving the refund from the manufacturer.

4.0 - Exchanges

If you wish to replace a product, you purchased from Clary Business Machines in case of fault, fill out our online Return Form to request a replacement. If you want to exchange a product for a different product, return the product and place another order for the new item. The returned item will be refunded. You may not wait to receive the original item before you place the new order.

5.0 - Large Items Shipped By Freight Carriers

We also accept return of large items which require special shipping type or return method. If you wish to return a product with special shipping, please fill the return request form and request the return.

Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

If you want to return a product purchased within the last 30 days, please fill out the form below and our customer service team will contact you shortly.

Sales Invoice #:*
Product to be returned:*
Product Category:*
Reason for return:

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